Quick Links

Training and Readiness

Quick win: Run a 30-minute refresher per department (Front Desk, Security, Housekeeping) as match days approach.

Translation & Guest Communication Tools

Quick wins for hotels:
-Have voice + camera translation ready if needed at check-in.
-Keep a simple “Guest FAQ” at the front desk (parking/transit, stadium directions, safety).
-Add light bilingual signage in key areas (lobby, elevators, restaurant).

US Embassy Information

When should a hotel contact an embassy or consulate?
  • Lost or stolen passport (guest needs replacement travel document guidance)
  • Serious medical emergency involving a foreign national (family notification support may be requested by the guest)
  • Death of a guest (coordination for next-of-kin / documentation support)
  • Arrest/detention or law enforcement involvement where the guest requests consular notification
  • Victim of crime (guest requests consular assistance/resources)
  • Minors / vulnerable adults with guardianship concerns and the guest requests consular support
Important: Embassies do not override local law enforcement or provide legal representation. For immediate safety concerns, call 911 first. When possible, contact an embassy/consulate at the guest’s request (or where consular notification requirements apply).

Need another country? Use the official directories below to search all foreign embassies and consulates in the U.S.

Things to consider:

Recommended vendors & services hotels may need:
-Consider having clear bags available for guests heading to the stadium
-Transportation & shuttle services
-Security staffing & crowd management
-Cash management / FX / ATM services
-Interpretation tools
-Signage, printing & wayfinding
-Radios & communications rentals
​-Temporary labor & housekeeping surge support

Hotel & Lodging Association of Greater Kansas City. All Rights Reserved.
P.O. Box 140001  |  Kansas City, MO 64141
Phone: (816) 421-3646 | [email protected] | sitemap